[Vitao84]

Ok guys, Im having a problem..

When I click on "Get new list" I end up with an error message: No server from master server list.

I double checked all settings, tried with master2, master3 and master but without sucess. I double checked the server settings and all is "yes, all, any, etc".

What is it? Is it a problem with master servers from urt or is it a problem with my install path only? What to do guys? Im connecting using my previous server connection that is saved in the console log.

I tried erease server.dat, autykey, pkey, etc. No luck.. :(

EDIT.: I have latest urt edition. All was working until tomorrow.

EDIT2.: when launching urt there is a massage: "AUTH ERROR: AUTH SERVER NOT AVALIABLE".

This post has been edited by Vitao84: 21 November 2016 - 10:45 PM

[Mod Iye]

As you already cleared/checked the settings and files, we can assume that this is not the problem :P
So i would assume that your game simply has no internet connection, which is basically what the error message from your second edit tells you.

Now the real question is, why would this change so suddenly (im assuming you actually mean "this morning" instead of "tomorrow", as that wouldnt make any sense :P)
Check your firewall/AV/network settings. maybe there is a nice GUI for your firewall that tells you it blocked 1 application today...

This post has been edited by Iye: 22 November 2016 - 12:00 AM

[Vitao84]

oh. sorry. "since yesterday"...

nothing changed on my router. in fact, nothing has changed in any aspect here.. only urban terror that has no servers from master server..

[Mod Iye]

hm. have you tried again today? While i dont think it was the case, FS servers may have been down.
Also i just reread your post and noticed that you still were able to play using /connect.

Are you sure your firewall didnt to an automated update, and it changed something?

Besides, what is your setup (OS and other relevant software), and how does your network setup look like schematically (as in: are you behind a bigger firewall/server, such as a company or university)?

Additionally you could run UrT with +set logfile 1 option and try and get a server list. then paste the content of the qconsole.log file created in your q3ut4/ directory somewhere. (if you dont use a paste service, please consider pasting it inside a [code] block, or inside a [spoiler])

[Vitao84]

Tried again and the same error. See print.



My setup:

Win 10 Pro x64 updated
Nothing changed on the security of the computer/os
Nothing changed on the router
Im connected by router that gets signal from an adsl company from Brazil and nothing has changed there too
No software that could block URT to connected on master servers

Ps.: I dont know how to have the log mentioned. Explain better, please?

[Vitao84]

I guess I figured out the log thing.

See the logs in here..

logfile opened on Wed Nov 23 11:43:32 2016

...detecting CPU, found generic
Detecting CPU cores: OK: Found 2 CPU cores: Using user selected single core: 2
----- Client Initialization -----
----- Initializing Renderer ----
-------------------------------
QKEY found.
----- Client Initialization Complete -----
----- R_Init -----
Initializing OpenGL subsystem
...initializing QGL
...calling LoadLibrary( 'C:\Windows\system32\opengl32.dll' ): succeeded
...setting mode -1: 1152 864 W
...registered window class
...created window@334,79 (1158x893)
Initializing OpenGL driver
...getting DC: succeeded
...GLW_ChoosePFD( 32, 24, 8 )
...215 PFDs found
...hardware acceleration found
...PIXELFORMAT 11 selected
...creating GL context: succeeded
...making context current: succeeded
Initializing OpenGL extensions
...GL_S3_s3tc not found
...using GL_EXT_texture_env_add
...using WGL_EXT_swap_control
...using GL_ARB_multitexture
...using GL_EXT_compiled_vertex_array
...WGL_3DFX_gamma_control not found
...ignoring GL_EXT_texture_filter_anisotropic

GL_VENDOR: ATI Technologies Inc.
GL_RENDERER: AMD Radeon HD 8470D
GL_VERSION: 4.5.13417 Compatibility Profile Context 15.301.1901.0
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_ACTIVE_TEXTURES_ARB: 8

PIXELFORMAT: color(32-bits) Z(24-bit) stencil(8-bits)
MODE: -1, 1152 x 864 windowed hz:60
GAMMA: hardware w/ 0 overbright bits
CPU: generic
rendering primitives: single glDrawElements
texturemode: GL_LINEAR_MIPMAP_NEAREST
picmip: 1
texture bits: 32
multitexture: enabled
compiled vertex arrays: enabled
texenv add: enabled
compressed textures: disabled
Initializing Shaders
----- finished R_Init -----
------ Initializing Sound ------
Initializing DirectSound

dmaHD 3D software sound engine by p5yc0runn3r
 dmaHD full 3D sound mixer [10]
 2 ch / 44100 Hz / 16 bps
 No sounds loaded yet.

Sound initialization successful.
--------------------------------
Sound memory manager started
Loading vm file vm/ui.qvm...
VM file ui compiled to 818030 bytes of code
ui loaded in 17191584 bytes on the hunk
--- Common Initialization Complete ---
Winsock Initialized
Opening IP socket: localhost:xxxxxx
Hostname: xxx
IP: xxx.xxx.xxx.xxx
Working directory: D:\Urban Terror\Urban Terror 4.3
------ Urban Terror Auth System ------
auth: resolving authserver address 
auth: resolved 
auth: sending authorize request for your key (try 1).
--------------------------------------
auth: sending authorize request for your key (try 2).
Requesting servers from the master...
Resolving master.urbanterror.info
master.urbanterror.info resolved to 176.31.100.80:27900
auth: sending authorize request for your key (try 3).
auth: the authserver doesn't answer after 3 tries 
auth: please try again later 
Requesting servers from the master...
master.urbanterror.info resolved to 176.31.100.80:27900
0 servers listed in browser with 0 players.
----- CL_Shutdown -----
RE_Shutdown( 1 )
Shutting down OpenGL subsystem
...wglMakeCurrent( NULL, NULL ): success
...deleting GL context: success
...releasing DC: success
...destroying window
...shutting down QGL
...unloading OpenGL DLL
-----------------------

This post has been edited by Vitao84: 23 November 2016 - 02:49 PM

[Vitao84]

I reinstalled Urban Terror (latest) and tried again. The same problem. Some help from devs?

This post has been edited by Vitao84: 23 November 2016 - 02:55 PM

[Mod Iye]

this log is somewhat strange. the game was able to successfully resolve the auth and master url into an IP, but cant seem to connect to them, as a result you get an empty server list.
If we didnt try this already i would now suggest that you check your firewall logs.... :S

Try and ping auth.urbanterror.info and master.urbanterror.info (or do a traceroute) to see if you actually get a connection.

[Vitao84]

I did the tests and cleanned installed urt again. Now im with default cfg. The same problem.

See the prompt tests:

C:\>ping auth.urbanterror.info

Disparando urbanterror.info [137.74.32.145] com 32 bytes de dados:
Resposta de 137.74.32.145: bytes=32 tempo=225ms TTL=48
Resposta de 137.74.32.145: bytes=32 tempo=228ms TTL=48
Resposta de 137.74.32.145: bytes=32 tempo=219ms TTL=48
Resposta de 137.74.32.145: bytes=32 tempo=224ms TTL=48

Estatísticas do Ping para 137.74.32.145:
    Pacotes: Enviados = 4, Recebidos = 4, Perdidos = 0 (0% de
             perda),
Aproximar um número redondo de vezes em milissegundos:
    Mínimo = 219ms, Máximo = 228ms, Média = 224ms

C:\>tracert auth.urbanterror.info

Rastreando a rota para urbanterror.info [137.74.32.145]
com no máximo 30 saltos:

  1    <1 ms    <1 ms    <1 ms  xxx.xxx.xxx.xxx
  2     *        *        *     Esgotado o tempo limite do pedido.
  3    10 ms    14 ms    12 ms  c91121a1.virtua.com.br [xxx.xx.xx.xxx]
  4     9 ms     9 ms    15 ms  c9112299.virtua.com.br [xxx.xx.xx.xxx]
  5    12 ms    16 ms    14 ms  embratel-T0-4-0-0-uacc03.rjoen.embratel.net.br [xxx.xx.xx.xx]
  6    14 ms    14 ms    15 ms  ebt-H0-3-0-0-tcore01.rjo.embratel.net.br [xxx.xxx.xxx.xxx]
  7   134 ms   126 ms   127 ms  ebt-BP1214-intl04.mianap.embratel.net.br [xxx.xxx.xxx.xxx]
  8   118 ms     *      117 ms  po100-153.mia-5-6k.fl.us [xxx.xxx.xxx.xxx]
  9   142 ms   146 ms   143 ms  be100-1290.ash-5-a9.va.us [xxx.xxx.xxx.xxx]
 10   155 ms   153 ms   152 ms  be100-1039.nwk-1-a9.nj.us [xxx.xxx.xxx.xxx]
 11   234 ms   225 ms   229 ms  be100-1295.ldn-1-a9.uk.eu [xxx.xxx.xxx.xxx]
 12   227 ms   219 ms   221 ms  be11-1187.rbx-g1-a9.fr.eu [xxx.xxx.xxx.xxx]
 13   229 ms   232 ms   228 ms  vl20.rbx-g1-a75.fr.eu [xxx.xxx.xxx.xxx]
 14   446 ms   224 ms   226 ms  po5.vss-1b-6k.routers.ovh.net [xxx.xxx.xxx.xxx]
 15   220 ms   219 ms   227 ms  ip145.ip-137-74-32.eu [xxx.xxx.xxx.xxx]

Rastreamento concluído.

C:\>ping master.urbanterror.info

Disparando fs.barbatos.fr [176.31.100.80] com 32 bytes de dados:
Resposta de 176.31.100.80: bytes=32 tempo=224ms TTL=49
Resposta de 176.31.100.80: bytes=32 tempo=223ms TTL=49
Resposta de 176.31.100.80: bytes=32 tempo=222ms TTL=49
Resposta de 176.31.100.80: bytes=32 tempo=240ms TTL=49

Estatísticas do Ping para 176.31.100.80:
    Pacotes: Enviados = 4, Recebidos = 4, Perdidos = 0 (0% de
             perda),
Aproximar um número redondo de vezes em milissegundos:
    Mínimo = 222ms, Máximo = 240ms, Média = 227ms

C:\>tracert master.urbanterror.info

Rastreando a rota para fs.barbatos.fr [176.31.100.80]
com no máximo 30 saltos:

  1    <1 ms     1 ms    <1 ms  xxx.xxx.xxx.xxx
  2     *        *        *     Esgotado o tempo limite do pedido.
  3    15 ms    10 ms    14 ms  c91121a1.virtua.com.br [xxx.xxx.xxx.xxx]
  4    10 ms    15 ms    18 ms  c9112299.virtua.com.br [xxx.xxx.xxx.xxx]
  5    11 ms    12 ms    11 ms  embratel-T0-2-0-0-uacc03.rjoen.embratel.net.br [xxx.xxx.xxx.xxx]
  6    16 ms    15 ms    14 ms  ebt-H0-7-0-0-tcore01.rjo.embratel.net.br [xxx.xxx.xxx.xxx]
  7   126 ms   121 ms   119 ms  ebt-BP1214-intl04.mianap.embratel.net.br [xxx.xxx.xxx.xxx]
  8   128 ms   120 ms     *     po100-153.mia-5-6k.fl.us [xxx.xxx.xxx.xxx]
  9   144 ms   149 ms   146 ms  be100-1292.ash-5-a9.va.us [xxx.xxx.xxx.xxx]
 10   150 ms   149 ms   149 ms  be100-1007.nwk-5-a9.nj.us [xxx.xxx.xxx.xxx]
 11   233 ms   257 ms   225 ms  be100-1298.ldn-5-a9.uk.eu [xxx.xxx.xxx.xxx]
 12   224 ms   223 ms   231 ms  be11-1188.rbx-g2-a9.fr.eu [xxx.xxx.xxx.xxx]
 13   221 ms   223 ms   226 ms  vl20.rbx-g2-a75.fr.eu [xxx.xxx.xxx.xxx]
 14   309 ms   232 ms   450 ms  po7.vss-6a-6k.routers.ovh.net [xxx.xxx.xxx.xxx]
 15   227 ms   222 ms   228 ms  better.call.barbatos.fr [176.31.100.80]

Rastreamento concluído.

[Magister]

Since the problem isn't solved yet, I thought I'd throw in a suggestion. To make sure you actually have a clean uninstall, please check that the working directory also is removed. On Windows 10, there are some configuration files in a second folder that gets created when you run Urban Terror. This other folder exists apart from the main program folder (and I think it is hidden). I don't use Windows but maybe someone else who uses Windows can say the location for you.

Also you could specify this working directory manually by adding a +argument when you launch Urban Terror. Like this for example:

Quake3-UrT.exe +set fs_homepath "path_to_game"

Keep the double quotes and just replace path_to_game with, for example, C:\Program Files\Urban Terror (or whatever the path is to your UrT installation folder).

This keeps everything all in one folder and makes it easier to make clean uninstalls and installs.

This post has been edited by Magister: 26 November 2016 - 02:19 AM